One-stop, 24-hour Energy and Environmental Response Line established for Alberta

Quick – what’s the number for 911? It’s an old joke, but there’s an important truth behind it – everyone knows emergency phone numbers, because when you need them, you really need them. That’s why Alberta now has a single 24-hour, toll-free response line for all energy and environmental emergencies and complaints.

Photo of an emergency response mobile operations centre

When emergencies happen, the Alberta Environment Support & Emergency Response Team (ASERT) is ready to spring into action

Rather than operating its own response line, The new Alberta Energy Regulator (AER) has adopted Environment and Sustainable Resource Development’s existing 24-hour environmental hotline. Albertans reporting oil and gas spills, facility fires, and all other situations with an urgent impact on the environment can call 1-800-222-6514.

By combining two hotlines into one, we’re making it easier for Albertans to report information on urgent situations as quickly as possible – because the faster we know what’s happening, the faster we can respond.

This number is for emergencies only – if you have questions about the Regulator or its work, you should call the AER Customer Contact Centre at 1-855-297-8311.


Photo of personnel standing around an air monitoring unit

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